Privacy Policy

Effective Date: 24/02/2026.
Company Name: Kray
Website: https://portal.kray.net.au/
Contact Email: sam@kray.com.au

1. Introduction

Kray ("Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our:

• Domain registration services
• Web hosting services
• Email hosting services
• Custom CMS development
• eCommerce / eShop solutions
• Website and related services

By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

A. Personal Information

• Full name
• Company name
• Billing address
• Email address
• Phone number
• Payment information
• Government ID (if required for domain registration compliance)

B. Account Information

• Username and password
• Account preferences
• Service configuration details

C. Technical Information

• IP address
• Browser type and version
• Device information
• Server logs
• Cookies and tracking technologies

D. Client Website Data

If you use our hosting, CMS, or eShop services, we may process data stored on your website servers, including:

• Customer information
• Emails
• Uploaded files
• Database content

We act as a data processor for such data, while you remain the data controller.

3. How We Use Your Information

We use your information to:

• Provide domain registration and management services
• Maintain web and email hosting infrastructure
• Develop and maintain custom CMS and eCommerce platforms
• Process payments
• Send service-related communications
• Provide customer support
• Improve our services
• Comply with legal obligations

4. Domain Registration & WHOIS Data

When registering a domain name, certain information may be shared with domain registrars and registries as required by:

• ICANN regulations
• Registry operator rules
• Applicable law

Depending on the domain extension, your contact information may be publicly accessible via WHOIS databases unless privacy protection services are enabled.

5. Payment Processing

Payments are processed through secure third-party payment processors. We do not store full credit card details on our servers unless explicitly stated and secured in compliance with applicable standards (e.g., PCI-DSS).

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Maintain user sessions
• Improve performance
• Analyze website traffic
• Provide security features

You may control cookies through your browser settings.

7. Data Sharing

We may share your information with:

• Domain registrars and registry operators
• Payment processors
• Infrastructure providers
• Legal authorities when required
• Subcontractors under strict confidentiality agreements

We do not sell personal data to third parties.

8. Data Retention

We retain personal data:

• As long as your account remains active
• As required for legal, tax, and accounting obligations
• As necessary to resolve disputes

After this period, data will be securely deleted or anonymized.

9. Data Security

We implement appropriate technical and organizational measures, including:

• SSL encryption
• Firewalls and intrusion detection systems
• Access control policies
• Regular security monitoring

However, no system is 100% secure.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent

To exercise your rights, contact us at: sam@kray.com.au

11. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place in accordance with applicable data protection laws.

12. Client Responsibilities (For Hosting & eShops)

Clients using our hosting, CMS, or eCommerce platforms are responsible for:

• Ensuring they comply with applicable data protection laws
• Providing their own privacy policies
• Securing their website content and customer data

13. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

15. Contact Information

If you have questions about this Privacy Policy, contact:

Kray
Unit 423 / 83 Campbell Street,
Wollongong NSW 2500 AU.

Email: sam@kray.com.au

Phone: 02 4202 6029